Refund & Cancellation Policy
Refund & Cancellation Policy
Website: Intile India Transportation and Solution
Last Updated: 24 October 2026
1. Introduction
This Refund & Cancellation Policy explains the general process for cancelling orders, requesting returns, reporting damaged or incorrect products, and receiving refunds for purchases made through Intile India Transportation and Solution.
Because tiles, granite, and other building materials may involve product-specific packaging, batch variations, transport arrangements, or special procurement, customers should review the product details and applicable conditions before placing an order.
Nothing in this policy is intended to exclude or restrict any consumer rights or remedies available under applicable law.
2. Order Cancellation Requests
Customers who wish to cancel an order should contact us as soon as possible, providing the order number and reason for cancellation.
Cancellation may be possible before the order is processed, dispatched, or handed over for transportation, subject to the circumstances of the order and applicable law.
Once an order has been dispatched, cancellation may require a return or other agreed arrangement. Any applicable charges must be communicated and must comply with applicable law.
3. Orders for Special, Custom, or Bulk Requirements
Certain products may be sourced, cut, packed, or arranged specifically according to a customer's requirements.
For such orders, customers should confirm the specifications, quantity, dimensions, finish, delivery location, and price before approving the order.
Cancellation or return requests for special, custom-cut, or bulk orders will be reviewed individually, subject to the agreed order terms and applicable consumer rights. No exclusion will apply where a remedy is required by law.
4. Return Requests
Customers who wish to return a product should contact us with the order details and reason for the request.
Return eligibility may depend on:
Whether the product supplied matches the order.
Whether the product is damaged, defective, or incorrectly supplied.
Whether the product is unused and in its original packaging, where applicable.
The nature of the product and any specific return conditions disclosed before purchase.
Applicable legal requirements.
Products should not be returned without first contacting our team for instructions, unless otherwise required by law.
5. Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, or different from the product ordered, please notify us promptly.
To help us review the request, provide:
Order number or invoice.
Product name and quantity.
Clear photographs or videos, where available.
Details of the damage, defect, or discrepancy.
Delivery documentation, if available.
We will review the information and communicate an appropriate resolution, which may include repair, replacement, refund, or another remedy depending on the circumstances and applicable law.
6. Tiles, Granite, and Natural Stone
Tiles, granite, and natural stone may have natural variations in colour, texture, veining, shade, or pattern. Product images may also vary slightly from the physical product because of lighting, display settings, or photography.
Customers should review product specifications, dimensions, finish, and available samples where possible before ordering.
However, natural variation or a difference in appearance will not be used to deny a valid claim where the product is defective, materially misdescribed, or otherwise eligible for a remedy under applicable law.
7. Quantity and Measurement Verification
Customers should verify the required quantity, dimensions, unit of sale, box coverage, and other specifications before placing an order.
If a product is sold by box, bag, slab, piece, or square foot, the unit and any relevant conversion information should be clearly stated on the product page or quotation.
Errors in quantity selection should be reported as soon as possible. Resolution will depend on the order status, product condition, applicable terms, and consumer rights.
8. Refund Processing
Where a refund is approved, it will generally be initiated through the original payment method where feasible, or another lawful method agreed with the customer.
The time taken for the amount to appear in the customer's account may depend on the payment provider, bank, and transaction method.
Any expected refund timeline and any lawful, applicable deductions will be communicated during the resolution process.
9. Refunds for Cancelled Orders
If an order is cancelled and a refund is due, the refundable amount will be determined based on the payment received, the status of the order, and applicable legal requirements.
Where a cancellation occurs because we cannot fulfil an order, we will communicate the available options and process any refund required under applicable law.
10. Return Shipping and Transportation Costs
Responsibility for return transportation costs will depend on the reason for the return, the order terms, and applicable law.
Where a return or replacement is required because a product is defective, damaged, incorrectly supplied, or otherwise qualifies for a remedy, the handling of related costs will be determined in accordance with applicable legal obligations.
Customers should not arrange expensive return transportation for heavy materials without first contacting us, unless an immediate step is reasonably necessary to protect their rights or property.
11. Non-Returnable or Restricted Items
Certain products may have specific return restrictions because of their nature, including opened consumables, used installation materials, custom-cut products, or products procured specifically for an order.
Any such restriction must be clearly communicated before purchase and will not apply where it would unlawfully exclude a customer's rights or remedies.
12. How to Request a Cancellation, Return, or Refund
Please contact our team with the following details:
Customer name and phone number.
Order number or invoice.
Product name and quantity.
Reason for the request.
Supporting photographs or documents, where relevant.
Our team will review the request and provide further instructions.
13. Policy Updates
We may revise this policy to reflect changes in our operations, product categories, payment methods, or applicable law. The latest version will be published on this page with its updated date.
The policy applicable to an order will be interpreted consistently with any terms disclosed at the time of purchase and the customer's rights under applicable law.
14. Contact Information
For cancellation, return, replacement, or refund requests, contact:
Intile India Transportation and Solution
Phone: 9535629016
Address:
Shop No. 23, KSSIDC Techno Complex,
Industrial Estate, Udhyambag,
Belagavi, Karnataka – 590008, India.